Dell Hell… Again?

I just had the most amazing experience with @DellCares. I decided to buy one of their new XPS 13 2-in-1 laptops and wanted to buy a specific accessory advertised on the laptop’s product page. I searched everywhere. No dice. Jump on live chat. Told that it isn’t on Dell.com yet—can call/chat with accessories and they can add it to my cart. I started a new chat. 35 minutes later they tell me it isn’…

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