Companies should have a process in place when they send a better offer to a customer very soon after they made a purchase. Includes credit cards with welcome bonuses.
Pulled the trigger on a new @AmericanExpress product only to get an offer for the same thing a few days later with 25k higher bonus. Reached out, no joy.
kraft
It leaves relatively new customers with a bad taste in their mouth. Yeah, I get why they wouldn’t respect that, but then improve your mailing systems. How often does that happen? What kind of positive love would they get if they did it?
Comments
Pulled the trigger on a new @AmericanExpress product only to get an offer for the same thing a few days later with 25k higher bonus. Reached out, no joy.
It leaves relatively new customers with a bad taste in their mouth. Yeah, I get why they wouldn’t respect that, but then improve your mailing systems. How often does that happen? What kind of positive love would they get if they did it?