Companies should have a process in place when they send a better offer to a customer very soon after they made a purchase. Includes credit cards with welcome bonuses.
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Sol 6575Modified:
Posted
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Originally Published:
Sol 6575Modified:
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Pulled the trigger on a new @AmericanExpress product only to get an offer for the same thing a few days later with 25k higher bonus. Reached out, no joy.
It leaves relatively new customers with a bad taste in their mouth. Yeah, I get why they wouldn’t respect that, but then improve your mailing systems. How often does that happen? What kind of positive love would they get if they did it?