McD’s Responds

In response to the issue mentioned on this blog earlier, McD’s responded:

Hello Brandon:

Thank you for taking the time to contact McDonald’s Customer Service Center to bring your recent experience to our attention.

First, I hope you will accept my sincere apology for your disappointment in McDonald’s. I can assure you that we want you to be completely satisfied every time you visit one of our restaurants.

Because most McDonald’s restaurants are independently owned and operated, I have forwarded your comments to the franchise owner or local representative for follow up at the restaurant you visited in Wichita Falls, Tx. Please be assured that your comments will be investigated and, if appropriate, corrective action will be taken.

Again, thank you for taking the time to contact McDonald’s Customer Service Center and giving us the opportunity to address your concerns. Customer feedback is very important to us as it helps us improve.

Dana
McDonald’s Customer Response Center