Dad died 17 years ago today. It still sucks and feels pretty shitty. kraft.wordpress.com/2014/09/19/eac…

@roccopalmo 77 is the new 75.

When an officer/deputy dies in the line of duty helping people, it hits me hard. (Deputy in ATX swept away when checking a low water xing)

@JJJ @daljo628 @zamoose The support load is explaining the difference, referring them to .org, refunding their money, eating the fees.

@JJJ @daljo628 @zamoose More of the support load are new users who paid for WP.com, then can’t find the plugins menu.

@daljo628 @JJJ @zamoose Don’t forget about the support load for helping people deal with the confusion. 🙁