@ryanmarkel Haha yeah. Current best practice: Your first statement should be “Transfer me to Gigapower Support” waste time nowhere else.

@GB330033 I would be worried about you if there was some tech that you didn’t want to at least play with.

Manager: “Your account isn’t showing as being impacted by an outage” Tech Support: “The outage is ongoing with no estimated fix date”

Have a manager on the escalation team on the phone & the same company’s tech support on live chat and relaying info between them…

@ATTCustomerCare Good news: Anthony in Live Chat didn’t blink to credit the account. Lame that I’m up the creek for a week though. 🙁

@ATTCustomerCare Bad news: The outage that started Friday isn’t expected to be resolved until Friday.