@googlefi @MacManX I’ve received the update that y’all are still investigating, but are refunding the charge. Thank you!

@googlefi @MacManX 7-0405000031526 is the e-mail one that the live chat agent generated to “escalate” the issue. The system said last updated a few hours ago, but I don’t see…

@googlefi @MacManX 6-0092000031406 was the original one that was generated from the phone call but kicked to e-mail when the calls kept dropping. That’s the one the agent replied seemingly…

@MacManX I’ve been with @googlefi for a long time—2015 when they were invite only. Their support used to be good. Now, it’s great until you need to do anything that…

@MacManX That’s probably where I’ll head. We had them before. Fi is quite a bit cheaper, but the calculus is shifting back that way. Fi is just a MVNO on…

I think @googlefi’s actual cell phone offering is pretty good, but their customer support. I feel for those agents. There is no way the company puts any effort into having…