Update: I think the cell phone is fully functional again.
I was contacted directly by a tech to discuss the situation further and gave me his direct phone number, which I attempted and in fact rang directly to his desk, so if the problem continued, I could go directly past customer service.
I was contacted directly by a tech to discuss the situation further and gave me his direct phone number, which I attempted and in fact rang directly to his desk, so if the problem continued, I could go directly past customer service.
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