After ordering the hamburger, it arrived with ketchup and pickles. My sister returned to the counter to request a replacement because of her daughter’s allergies. The employees made fun of my niece and offered to “scrape the ketchup” off of the bun. My sister replied that she’s deathly allergic and that’s not acceptable.
The employees continued to mock and make fun of my niece and her condition. The situation ended when my sister threw the hamburger at the cook, apologized to the other patrons and left.
Currently, my niece is at Cook’s Children’s Hospital in Fort Worth for tests. [Editor’s note: My understanding is that she is at Cook’s for testing unrelated to the McDonald’s event. It was originally written to underscore that McD’s is treating a sick kid badly. Ronald McDonald’s Charities would be proud.]
Personally, I’m boycotting McDonald’s until they respond in a way acceptable to the family.
This occurred at the McDonald’s location in Wal-Mart Supercenter #1148 located at 3130 Lawrence Rd, Wichita Falls, TX 76308. Wal-Mart’s phone number is (940) 692-0771.
The McDonald’s phone number is 940-691-8833. McDonald’s does have an, however. This occured on April 21, 2009 for lunch.