Anyhow and in other words, I really don’t care about the account.
They sent a new card and the online activation failed. Oh well. I called the number on the card instead. Usually, phone activation is incredibly fast. This time, they referred me to a person. They asked for my “password”. Alright, I gave it to them. No, the “security word” that I provided when I opened the account in 2004.
I took a stab. Wrong one. Well, I don’t really care about the card and it isn’t worth my time to be transferred to someone else—the next step apparently. The poor lady’s confusion when I didn’t care to figure out the issue was laughable.