@SlackHQ @stephenemm Maybe another way to say it: add a way to notify all who are online in the room (e.g. “hey anyone online who can do..”)

Outage resolved, but dispatch had bad data—held today’s tech based on that w/o notice. Once outage deleted, services back. @ATTCustomerCare

The Tier 2 group in Richardson @ATTCustomerCare is beyond great. Took ownership of issue, called everyone internally to resolve issue.

@SlackHQ @stephenemm our team channels, those are great. Our channel w/ 60+… Well… 🙂

@SlackHQ @stephenemm or at least make it optional for the @-channel notifs, if that is more doable.

We’re 3.75 hours into the 4-hr arrival window for the @ATTCustomerCare tech who should the house back on the grid. Bets on if they make it?