We’re 3.75 hours into the 4-hr arrival window for the @ATTCustomerCare tech who should the house back on the grid. Bets on if they make it?

1st billing agent argues w/ me on if it should be waived, then send me to tech support? Call again. Agent credits w/i 5m. @ATTCustomerCare

Billing Rep: So, the tech told you the fee was waived? Let me send you to tech support.

@ATTCustomerCare This means not to charge $99. I’m going to spend more time talking to ATT than my kids this month.

Tried to be patient. Avoid @ATTCustomerCare. Out of service week+, agent missed promise call back & bill charged install on a waived offer.

@obenland @CNN I think that sums up all coverage on CNN, no?