@leftlane Wonders if cookies and separate IDs are causing an issue. Does it still happen if using Chrome or Firefox’s incognito feature?

@leftlane Using an AT&T DSL/uVerse e-mail address?

@carlhancock I think a related issue is having easy-to-use FAQ/docs. I typically don’t need to use the GF forums b/c of docs.

@carlhancock I’ve heard that before. In my network, seems the companies prefer tickets & users prefer forums. Granted, we’re tech users tho.

@carlhancock or a sensitive issue. But, I’d rather check a forum first.

@carlhancock since all questions, even knuckleball ones, are filtered through it. It is nice having the ticket option if the forum fails…