The Journeyman – Brandon Kraft

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Sol 4556

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Live chat is sometimes the worst method of support when half the time the agent has to stall because he has too many chats. @ATTCares

Comments

  1. kraft
    kraft

    Smart that they don’t timestamp the chats though. I can’t really prove that the “two minutes” to do anything is actually taking longer.

  2. kraft
    kraft

    And now, “let me schedule to get a tech out there.” I was trying to tell them to skip ahead to that 19 minutes ago.

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