While I complain often about interactions with customer support, John at @ATTCustomerCare is solid. Should have asked him first 😉

@ATTCustomerCare Using at least 4 different computers, +tablet and two phones with four different cxns. Has to be a single point of failure.

@ATTCustomerCare Can’t connect via home U-Verse, Starbucks ATT Wifi, nor cellular data, yet a Time Warner connection shows no issues.

@ATTCustomerCare Is there an e-mail address I could send traceroutes from three different ATT-managed connections to get this checked out?

Frustrating day of customer service experiences. Time to reset and find a peaceful place.

@ATTCustomerCare same site isn’t working on multiple uverse AND cellular data on ATT, but not other ISPs… The tech visit != needed.